Insights
ANZ Plus, 2023 - 2024
After drawdown, customers lacked visibility into their loan progress, making it hard to stay engaged or optimise repayments.
My task was to design real-time insights to promote financial wellbeing and empower confident loan management.
Interest rate
loan progress
BUILDING EQUITY
SAVING TIME & money
Financial wellbeing behaviours are driven by surfacing information that helps customers live well with their loan today. These customer priorities guide the insights made.
Carried over the well-received loan progress insight to ANZ Plus to maintain continuity and build on existing customer value.
Showed how extra contributions put customers ahead on their loan, while reinforcing a financial safety net and encouraging healthier financial habits.
THE TEAM
Value Stream Lead:
Gordon Rennie
Product Owners:
Chei Ear
Delivery Lead:
Paul Mizzi
Analysts:
Aaron Makin, Indhumathi Krishnamurthy
Engineers:
William Peroche, Shawn Webster, Maria La Porta, James McKay, Anh Vu, Anton Zambzhytski, Ha Vo, Long Le, Mohamed Elbanhawi
3D & Motion:
Garett Mayow, Emily Pritchard, Nick Weller
Product Design:
Jessie Lai
Design Systems:
Sam Berriman, Julia Ghent