OFFSET
ANZ Plus, 2024
Despite 70% of customers using offset accounts, the benefits remained unclear for many. Updating their setup required a manual request revealing both an education and usability gap.
The task was to create an offset feature that empowers users to manage their offset and compare benefits against fees easily.
Added a calculation to estimate monthly savings from using offset against the $10 monthly fee to help users make informed decisions boosting financial confidence.
Customers have the ability to self-service giving them control, while reducing the cost to serve for the business.
Designed with customer vulnerability in mind, offset savings calculations are disabled and account details masked to protect financial privacy in joint accounts.
THE TEAM
Value Stream Lead:
Gordon Rennie
Product Owners:
Chei Ear
Delivery Lead:
Paul Mizzi
Analysts:
Aaron Makin, Indhumathi Krishnamurthy
Engineers:
William Peroche, Shawn Webster, Maria La Porta, James McKay, Anh Vu, Aditya Thakar, Anton Zambzhytski, Ha Vo, Long Le, Mohamed Elbanhawi
3D & Motion:
Garett Mayow, Emily Pritchard, Nick Weller
Product Design:
Jessie Lai
Design Systems:
Sam Berriman, Julia Ghent