HOME LOANS
ANZ Plus, 2022 - Present
After settlement, engagement typically dropped, leaving customers disconnected and under-supported.
As a new home loan, a scalable foundation had to be considered, while immediately delivering control and support to help customers live well with their loan today.
After drawdown, the home loan appears in the Property tab. The design considered scenarios with multiple loans or an application in progress.
The foundation focuses on three key areas:
Activity: offering real-time visibility into loan events
Insights: driving engagement by highlighting progress and encouraging healthy behaviours
Manage: enabling flexible self-service and customer control.
To support a growing suite of banking products and maintain a consistent app experience, we consolidated Activity and Insights into one unified view and transitioned Manage into a dedicated modal for clearer separation of controls.
THE TEAM
Value Stream Lead:
Gordon Rennie
Product Owners:
Rian Chapman, Chei Ear, Alex Sykes
Delivery Lead:
Paul Mizzi
Analysts:
Liza Peeters, Aaron Makin, Brayden Horley, Indhumathi Krishnamurthy
Engineers:
William Peroche, Shawn Webster, Maria La Porta, James McKay, Gil Moshayof, Verity Grant, Anh Vu, Aditya Thakar, Anton Zambzhytski, Ha Vo, Long Le, Mohamed Elbanhawi, Suraj Pathak, Yang Shao
Product Design:
Jessie Lai
3D & Motion:
Garett Mayow, Emily Pritchard, Nick Weller
Design Systems:
Sam Berriman, Su-yiin Lai, Julia Ghent